QA think tank as an answer about teams, human relations, roles in the organization and leadership
2 am in the morning, rolling on my bed, thinking about how Rousseau was an idiot, and probably Hobbes was right. Recent events and everyday interactions in my workday have made me realize the issues we face at multiple levels and integrations, not only between projects as units but also as categories of agents inside the same team, people do not tend to get together unless they are pushed too ...
Lets say unless a developer is facing an issue integrating to service a, he/she/they will never contact dev team of service a, there is no "How can we make this shit better, although it’s working, or kinda, you know at least it is building" (shrugs his shoulders and looks back in the computer) but don't get cocky is not a developer's issue, but an organizational one. We are not improving ways of work, let's say between qa and fraud (we only operate reactively and without much logic, rules are set by one side and not in agreement of parties), between qa teams ( How is our formal set of communications and interactions?, When, where how do we communicate on our daily routines? ).
You may think, why? We are getting paid and the company is making money? Well let's put it like this, you probably spend 60% of your living time in this place, and we like to keep our sanity, we need to make processes and follow them not because we like to do confluence pages, but because they make our daily lives easier and make us available to engage on things that we really care, or like.
Release the leviathan
But not a solo huge animal, let's bring a fish-composite leviathan, one built down-top, or at least mid-down, I have come to the conclusion that we need a kind of governance, one that is not hierarchical and built up horizontally and that has this high level guidelines:
- There is no lead of leaders
- We bring issues, we think solutions
- We copy success cases and adapt to different necessities
- We move as a shark lobbying for the best interest of quality inside the organization
- We create unified habits unconsciously inside the team(Does pavlov ring a bell?)
- We think more points for this list ( In the end, it will be your safe space ;)
When I think about this way of governance i think about a set of people that want to see things better and want to make things better and easier, so they can log off at a reasonable time to be with their loved ones, do his/her activities, and mostly don't get out of the office with a grumpy face, with the feeling of a sluggish and hard day.--
Ideas to begin:
- SWOT Matrix (Strengths, Weakness, Opportunities, Threats)
- How do we use tools? (Jira, testrail, etc)
- How do we interact between teams?
- Improve scheduling (Meetings, planning, etc)
- To be expanded